What is China's phone users true identity information registration requirements or "实名制"?
China's phone users true identity information registration requirements is similar to Know-Your-Customer (KYC) regulation adopted by many countries. The detailed requirements are described in No.25 Decree issued by issued by China Ministry of Industry and Information Technology (MIIT) in 2013. Based on this regulation, all mobile and fixed line phone users are required to provide their true identify information for registration. All Chinese operators require their authorized distributors or channel partners to provide subscribers'ID or passport information in order to activate telephone or mobile services. Any dealer who claims that he/she does not NEED users'ID or passport information is a direct violation of MIIT's regulation and operators' distribution agreement; if operator finds out such violation, the operator may suspend users' telephone or mobile service. For customer's protection, we highly recommend to follow MIIT's regulation and only purchase SIM cards from operators'authorized dealer.
Click here to download "No. 25 Decree of China Ministry of Industry and Information Technology (MIIT) 中华人名共和国工业和信息技术部第25号令"
Why China's MIIT mandate phone users true identity information registration requirements or "实名制"?
The goal of enforcing phone users true identity information registration requirements is to eliminate online and telecom fraud and other illegal activates.
Where can I refill or purchase more data, airtime and international direct calling package for my SIM card?
Please visit www.lvycom.com to refill data, airtime or purchase international direct calling package.
Can I purchase multiple international direct calling packages for my SIM card?
Yes, but you can only purchase different calling zones. You cannot purchase the same calling zone twice. For example, you can purchase Zone A + Zone B, but you cannot buy Zone A + Zone A.
How do I get SIM card balance information? Can I check the balance outside China?
You can check your balance when you are in or outside China. Just send text "101" to 10010 for airtime balance or send text "2082" to 10010 for data balance. These texts are free of charge.
What is the SIM card validation period? How can I extend it?
Validation period is 90 days after first use. Validation period can be extended on www.lvycom.com by purchasing "Keep your #" service.
Why do I need to provide my passport information?
The Chinese government requires ID information for all mobile users to eliminate fraud and illegal activities. Your passport information is only used for registration purpose.
Can I use my China Unicom SIM card outside China?
Yes, the international roaming feature is enabled, but international roaming tariff is rather expensive. We do not recommend you to use it as it will impact the balance of the service package, and even suspend your SIM card due to lower balance.
Do I need to cancel my China Unicom SIM card after I leave China?
No, no need to cancel your SIM card. The SIM card will be canceled automatically after 90 days of use no matter if there is any balance left, unless you purchased "Keep your number" service to extend the validation period.
Is there a monthly data limitation for my China Unicom SIM card?
Unfortunately, yes, China Unicom has a 4G LTE data limitation of 6GB per month. Once it reaches 6GB in that calendar month, you cannot add more data to the same SIM card account.
What can I do if I need more than 6GB data per month?
The simplest way is to get two SIM cards. It is acceptable for users to have multiple SIM cards using the same identity document.